CyberSecurity

CyberSecurity for Online Bookings and Payments

The Conservatoire is delighted to offer the option to book and pay for all courses and classes online. There are a number of ways that bookings can be completed:

• Browsing our online shop and choosing a course or class
• Receiving an email or newsletter from us with a direct link to book and pay
• Receiving an invoice from us with a direct link to book and pay

Of course, you can always book and pay for courses and classes in-person or over the telephone.

Keeping you safe online is our top priority. This document outlines ways that we protect you and your data online, ways you can protect yourself and general safety information for using devices that connect to the internet.  

Ways we’re protecting you

When it comes to using the Conservatoire’s booking and payments system, our security measures include:

• End-to-end encryption - All transactions are encypted and processed through our chosen payment provider, Stripe, one of the largest online payment processors in the world.
• The Conservatoire does not store any credit card or other payment information - All payment information is processed and protected by Stripe.
• Email or text alerts – We will send you an immediate confirmation of any booking via email or SMS.
• Your personal information is protected by GDPR.
• Automatic log out - In case you forget or leave your mobile or tablet somewhere.

Ways you can protect yourself

While our technology is secure, there are things that you can do to protect your information and devices.

• Don't ever give out your passcodes or banking log-in information
• We will never ask you for your:

• card reader codes
• one-time codes
• memorable data
• banking pass number

• We’ll never ask you to log in to your Banking app by using a link in an email or text message.

If you have opted in to receive marketing, we may send you links and invitations to courses and events that you can book online.

Keep your device safe

To keep your device and online banking secure:

• Keep an eye on your device and don’t leave it where others can use it.
• Use a unique password lock on your device.
• Be careful with shared devices. Fingerprints or faces registered on a device can be used to open the app.
• Never store login details on your device.
• Take care when using unsecured WiFi networks, like in coffee shops and on trains. People using the same network might find a way to access your data.